Hossein Gharehbiglo; Behjat Abchar; Rafeʿe Feyzi Ilkhchi
Abstract
Service quality is one of the most important management issues that researchers have been researching to find new ways of providing services for many years. Therefore, in this study, ...
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Service quality is one of the most important management issues that researchers have been researching to find new ways of providing services for many years. Therefore, in this study, the relationship between employees' social intelligence and service quality level with respect to the moderating role of job satisfaction in the holy shrine of Imam Riḍā (as) has been investigated. Research in terms of purpose is quite practical, and the research method is descriptive survey. The statistical population of this study consists of all employees working in the field of sacred places in the second quarter of 1397, which using Cochran's formula, 317 people were randomly classified and selected as a statistical sample to answer the research questionnaire. The data collection tool is the Tromso standard social intelligence questionnaire; for service quality, standard SERVQUAL questionnaire was used, as well as SPSS21 and LISREL software in data analysis. The results showed that there is a positive and significant relationship between social intelligence, social information processing, social awareness and social skills with the level of service quality. Also, the role of positive moderation of job satisfaction in the relationship between employees' social intelligence and service quality level was confirmed.
